Question: If you can see your ride service on its way to you, why can’t you see the live status and ETA of your field service or package delivery?
That’s the question Glympse is helping field service teams answer. And it’s an important one.
Recently, we officially announced the availability of Glympse on the Oracle Cloud Marketplace. What that means: we get to partner up with Oracle Field Service Cloud (OFSC), a solution that helps minimize the amount of time field service customers spend waiting without knowing. The addition of Glympse brings end-customers even more visibility about the status of their appointments.
Experts agree that how a customer feels during critical moments of truth while engaging with a brand is the foundation on which good customer experience is built. In fact, Oracle’s own Brian Curran has a simple formula to help companies measure how well they’re doing in this respect.
The trouble is that when it comes to last mile customer service – such as field appointments, package and food deliveries, roadside assistance, and even heavy equipment repair and specialized spare parts logistics – customers often feel anxious, unsure and disrespected. Glympse already solves this customer experience problem by taking digital engagement one step further to ensure customers aren’t waiting without knowing.
With Glympse and OFSC integrated together, we’re making it easier for companies to give their customers a narrower, more manageable appointment window, plus showing them the live location and real-time ETA of their field service technician on the way. Glympse shows customers exactly where their rep or delivery is and when they will arrive.
We recently joined the Oracle Partner Network video cast to share more about why we are so excited about our pre-built integration available on the Oracle Cloud Marketplace, which makes it easy to add Glympse to any Oracle Service Cloud or Oracle Field Service Cloud deployment. Watch it here, if you have a few minutes. We’re really excited about all the possibilities!