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In the digital age, providing service in the field is in a constant state of change. Innovators leveraging advancements in mobile technology and more integrated
PART 1 Don’t expect different results if you keep doing the same thing Jobs per day. First time fix. Wasted truck rolls. Rerolls. Then there’s
“Where’s my service technician?” It’s one of the most common reasons customers waiting for a home services appointment, repair or even a large delivery –
Industry experts estimate there are 20 million field service professionals globally. That’s 20 million opportunities at any given moment to cultivate an amazing customer experience when
When executed well and with your customer’s real needs and habits in mind, proactive communication about an upcoming field service can be the difference between success and failure.
Question: If you can see your ride service on its way to you, why can’t you see the live status and ETA of your field
77 percent of people say that valuing their time is the most important thing a company can do to provide them with good service, according