Real-Time Location + Smart Automation = Massive ROI
Today’s customers expect seamless, personalized service — on their terms. That’s why we’re excited to announce enhanced integration capabilities for Glympse’s location-sharing platform with IVR and chat systems. Click here to read the official news release about modern IVR enhancements to the Glympse platform.
These updates allow our customers to offer the same real-time status and ETA updates Glympse is known for — but now via automated voice and chat interactions, not just web or mobile links. It’s a smarter, more flexible way to meet customers where they are and eliminate unnecessary phone calls, long wait times, and costly service delays.
IVR Integration:
Customers who call into a service line can now receive automated, real-time updates about their technician or delivery status — without ever needing to speak with a live agent.
Chat Integration:
When a customer starts a support conversation via chat, Glympse can automatically surface live location details, ETAs, and updates based on the job or order in progress.
See here for more information: Glympse IVR integration capabilities.
Why This Matters: Visibility + Automation = Efficiency
We know that reducing inbound inquiries and improving first-contact resolution is top-of-mind for contact centers. Glympse’s enhanced integration delivers:
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Reduced call volume — fewer “Where’s my tech?” or “When will it arrive?” calls
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Shorter handle times — customers get accurate answers faster
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Fewer transfers — automated systems handle simple status checks
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Higher satisfaction scores — customers get real-time clarity without effort
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Lower labor costs — agents spend less time on repeat questions
The Business Case for Smart Self-Service
Don’t just take our word for it. The numbers speak for themselves:
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$1.25M in annual labor savings: Companies offering self-service see major cost reductions
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55% of consumers fall in love with brands that make information easy to find
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92% of companies offer multiple contact channels — but only the best tie them together
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87% of consumers say brands fail to make experiences seamless — integrated visibility solves this
From Siloed to Seamless
With Glympse, your location data doesn’t sit in a silo. It becomes a proactive service tool across web, mobile, chat, and IVR — giving customers the information they need, however they choose to engage.
You don’t just reduce costs. You reduce friction.
Want to see how Glympse IVR and chat integrations can work for your business?
Let’s connect at sales@glympse.com
