Customer Expectations Rise as CX Innovation Falls
Has this happened to you? You get a delivery window for a home service or important package delivery. Cool. Until it’s just 5 minutes before
Check out the Glympse blog for insights into how customers use the Glympse platform and products, helpful FAQs, and how to get the most out of geo-location technology and apps.
Discover how Glympse innovation is connecting people, products and assets around the world more easily and efficiently.
Has this happened to you? You get a delivery window for a home service or important package delivery. Cool. Until it’s just 5 minutes before
On a scale of 0 to 10, with 10 being the highest, how likely are you to recommend us to a friend or family member?
17 percent of customers will check what company a retailer uses for shipment before making a purchase: what happens in the last mile can literally make your relationships with your customers.
When executed well and with your customer’s real needs and habits in mind, proactive communication about an upcoming field service can be the difference between success and failure.