Tips and Articles

Check out the Glympse blog for insights into how customers use the Glympse platform and products, helpful FAQs, and how to get the most out of geo-location technology and apps.

What Makes Glympse Different? Learn What Sets Us Apart From Other Location Tracking Solutions

Glympse isn’t the only location sharing platform out there. We know that.

But we also know that Glympse is nothing like the other location tracking solutions on the market. Many of those platforms simply offer “breadcrumbs” on a map; We offer more.

Our unique platform powers proactive customer engagement, improving customer experience and operational efficiency and, ultimately, saving you money.

Here are just a few of the things Glympse offers that other location sharing solutions don’t:

13+ Years of Experience

Glympse has a solid foundation of experienced leadership, with expert team members knowledgeable in safe and secure location technology. We’ve been developing sophisticated location-based technology for both enterprise and mid-market businesses for more than a decade.

Over the years we have remained true to our convictions — that location sharing should be safe, secure, temporary, and controlled — even as we refine, expand, and push the boundaries of our business model. All with the end goal of bringing that same rich location sharing experience to new industries.

SOC II Type 2 Certified

We are proudly SOC II Type 2 Certified. This certification assures our platform is not only technologically groundbreaking to its customers, but that it also achieves the highest standards in its security policies and data protection procedures. For more information on what the SOC II Type 2 Certification entails, take a look at this blog we wrote on the topic.

Secure and Private

Keeping user data secure and private is a high priority here at Glympse. Our solutions operate successfully with minimal data retention. By default, we do not keep data, nor do we harvest or sell it.

Our platform also complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. 

Battery Optimized

Glympse’s platform has been developed to maximize efficiency and minimize mobile phone battery consumption as much as possible. We have spent over a decade perfecting this and even have a patent around this. 

To provide real-time location sharing, Glympse utilizes a mobile device’s internal GPS, which uses a modest amount of battery. When the app is in the background, it uses minimal battery; When it is actively sharing a user’s location, it requires more battery usage due to the use of GPS on the device.

Innovative, Intuitive, Flexible, and Scalable

At Glympse, we strive to stay ahead of the curve. Our state-of-the-art technology is prescriptive and enables intelligent dialogue through your customer’s channel of choice, ultimately deflecting calls from your customer support team (and saving you money!).

We also recognize that one size doesn’t fit all. That’s why we built our open-architecture platform to be intuitive, flexible, and scalable, and therefore better suited to meet your unique needs.

Glympse is much more robust than a simple “track-and-trace solution”. Our platform uses 2-way messaging, chatbot interfaces, customer care interfaces, and proactive notifications to facilitate communication between the right people at the right time when it matters most

Benefits of Using Glympse

Our branded journey experience is what makes Glympse so powerful; but what makes it exceptional are the features that go along with that experience. Our customers choose us for the branded journey experience, but they stay with us because of the benefits they realize by using our platform:

  • Operational Savings. Glympse’s communication platform drives and delivers proactive customer engagement that increases customer satisfaction while lowering operational costs. On average, Glympse customers save $9 for every $1 they spend with us!
  • Reduced Call Center Volume. Glympse’s customer engagement system reduces strain on customer service and operations while simultaneously creating happier customers. By anticipating customer needs and proactively engaging with them in their channel of choice throughout the critical period of order placement through order completion, we provide an exceptional customer experience while directing traffic away from your call center.
  • Increased CSAT and NPS scores. Making customers wait on hold hurts your NPS and CSAT scores. Our platform allows customers to know exactly when to expect their delivery or service technician, not only improving your scores but reducing missed deliveries and customer no-shows. This means satisfied customers and increased operational efficiency.
  • Immediate Capture of Feedback. Glympse allows you to request feedback immediately following a product delivery or service appointment, so you can respond to customer concerns in real time.
  • Proactive Communication. Use 2-way messaging, proactive communication, and notifications to engage with customers in the moments that matter most.
  • Real-time Location Data. Glympse uses AI to anticipate customer needs and preferences, machine learning to understand when and how to communicate, and so much more.
  • Voice Interface Capabilities. Glympse’s IVR, Virtual Assistant, and Chatbot capabilities allow you to improve customer communication while decreasing traffic to your call center.

In a nutshell, Glympse enables you to offer an exceptional customer experience and improve operational efficiency…all while saving you money.

Awards We’ve Received

Another thing that sets us apart from the other location tracking solutions on the market? The awards we have won. Our hard work over the years has not only resulted in a state-of-the-art location-intelligent customer communication tool, it has also won us several awards, including:

  • Top Last Mile Solution Provider (2019)
  • Top 20 Customer Experience Management Award (2019)
  • CIO Review’s “Company of Year” in Field Service Solution Category (2018)
  • WBR’s Field Service 2017 Technology Award in the ‘Most Effective Technology Deployment to Increase Service Levels’ category (2017)
  • Webby Award “Best Use of GPS or Location Technology” (2014 and 2016)
  • Evernote Platform Award – “Best Travel App” (2014)
  • TIME Magazine 50 Best iPhone Apps (2013) 
  • GeekWire Finalist “App of the Year” (2013)
  • Fast Company Named Glympse “Top 17 Startups to Watch” (2012)
  • The LOCALS Award – “Most Innovative Use of Location by a Company” (2011)
  • Mashable Named Glympse “1 of 15 Best Mobile Apps” (2011)
  • Best App Ever Award – “Best Location Sharing App on Android” (2011)
  • TUAW Named Glympse “1 of 5 “Must Have Free Apps” (2011)
  • NY Times “10 Best Android Apps” (2010)

But more important to us than any award we could receive is the trust we have earned from millions of users throughout our 13+ years in business. That trust is what drives us to excellence.

Want to learn more about what Glympse can do for your company? Contact us today!