At the Field Service East conference, Glympse was honored to receive 2nd place in the category of “Most Effective Technology Deployment to Increase Service Levels.” A big thanks to WBR, the conference organizers, and judges — and congratulations to the fellow award recipients.
While we’re proud of the recognition, we’re even more proud of why we were recognized: because our technology helps organizations connect more meaningfully with their customers through real-time, proactive visibility.
Bridging the CX Gap in Field Service
Field service teams face a common challenge: customers want to know exactly when someone is arriving — and businesses need that visibility to drive performance. Glympse helps teams solve this by offering live location sharing, dynamic ETAs, and branded customer notifications that take the guesswork out of the waiting experience.
When customers are informed and prepared, businesses see:
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Higher first-time resolution rates
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Fewer inbound “Where’s my tech?” calls
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More call deflection to self-service tools
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Fewer cancellations and reschedules
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Reduced no-access visits
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More completed appointments per day
Built for Seamless Integration and Scalability
Our flexible platform and prebuilt integrations with major field service solutions make it easy for companies to deploy Glympse without disrupting their existing systems. We partner closely on every implementation to ensure the real-time customer view matches each brand’s look and feel — because customer experience should never feel bolted on.
Our design, technical, and CX teams ensure the experience evolves with your customer expectations. Whether you’re a telco, retailer, healthcare provider, or home services brand, Glympse brings best practices from across industries to help you deliver standout service.
A Proven Platform for Measurable Results
Glympse clients consistently report:
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Higher customer engagement
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Improved customer satisfaction
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Accelerated revenue collection
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Lower operational costs
Field service continues to evolve and so do we. From award-winning deployments in 2017 to powering modern mobile experiences today, Glympse remains a trusted partner for teams looking to deliver clarity, efficiency, and great customer experiences.
