In field services and logistics, every truck roll carries cost, complexity, and carbon. Whether it’s a telecom technician, HVAC specialist, or delivery driver — sending someone to the wrong place, at the wrong time, or for the wrong reason drains resources and damages trust.
Glympse helps eliminate that risk.
As a pioneer in location-sharing technology, Glympse enables real-time visibility between businesses, field personnel, and customers — transforming how dispatches are scheduled, tracked, and resolved. The result? A proven 35% reduction in unnecessary truck rolls, along with major gains in efficiency, customer satisfaction, and sustainability.
Understanding the Truck Roll Problem
A truck roll refers to any time a business dispatches a vehicle or technician to a customer location. But here’s the issue: not all of those dispatches are necessary. Some happen because:
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The customer wasn’t home
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The issue could’ve been resolved remotely
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The technician was delayed or misrouted
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The customer wasn’t properly prepared
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A communication breakdown occurred
Every failed or inefficient truck roll comes with costs: fuel, labor, time, and often — a lost customer. In high-volume service operations, even a small percentage of unnecessary dispatches can cost millions annually.
How Glympse Reduces Truck Rolls
Glympse empowers businesses to proactively solve these challenges before wheels ever leave the lot:
Real-Time Location Sharing
Field staff can share their live location with customers and dispatchers, reducing uncertainty and inbound “Where are you?” calls.
Predictive ETAs with Context
Glympse uses predictive location intelligence to generate accurate, real-time ETAs, letting customers know exactly when to expect a technician — so they’re ready.
Temporary, Privacy-First Sharing
Location sharing is session-based and customizable, so drivers and technicians only share when appropriate — maintaining security and trust.
Geofence-Triggered Notifications
When a technician enters a predefined area, Glympse triggers automated alerts and updates — reducing missed appointments and wait-time complaints.
Route Optimization
Glympse integrates with existing routing tools to optimize routes, shorten drive times, and reduce fuel usage — streamlining the entire fleet.
Revenue-Boosting Touchpoints
Glympse’s live tracking pages can display branded banner ads or upsell messaging — and recently drove a 1.11% increase in click-through rate (CTR) across customer journeys in a 3-month partner pilot.
Real-World Results
One national telecommunications provider used Glympse to deliver real-time tech tracking and automate IVR updates. They saw:
- 3000% reduction in call center volume (sound crazy; please contact us and we will explain!
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Millions in annual cost savings
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Increased CSAT and reduced customer churn
A major grocery delivery chain saw:
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63% fewer support calls
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43% fewer “not-at-home” failed deliveries
Benefits of Reducing Truck Rolls with Glympse
Lower Operational Costs
Fuel, maintenance, labor — every avoided trip adds up to significant savings.
Happier Customers
Transparency builds trust. When customers feel informed and respected, satisfaction and loyalty rise.
Smaller Environmental Footprint
Fewer truck rolls = less emissions. Glympse supports your ESG and sustainability goals.
More Efficient Teams
Let your field techs and dispatchers focus on value-added work — not repeat visits and phone tag.
Glympse: Find People Faster. Dispatch Smarter. Waste Less.
Reducing truck rolls isn’t just about cost-cutting — it’s about running smarter, safer, and more customer-centric operations. Glympse helps you get there with real-time visibility, predictive intelligence, and location-powered engagement.
Want to see how much you could save with Glympse?
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