Think for a moment about how anxious someone often gets when they wait for a package to arrive at their doorstep.
They order an important item, they wait patiently for it to ship and then, the day of its expected arrival, they enthusiastically refresh the tracking information for any sign of an update. They know that it’ll be coming today, but they’re just not sure when – leading to rearranging plans and other forms of stress before you know it.
Now, think about how someone must feel whenever an actual emergency takes place – like if they’re suddenly struck with some plumbing-related situation that they have absolutely no hope of fixing on their own.
Naturally, they pick up the phone and call the professionals – namely, you and your business. But in this scenario, the stakes are high – you can’t afford to leave the customer in the dark.
Now, thanks to Glympse PRO, you don’t have to. In fact, you’re talking about a forward-thinking platform that can benefit both you and your customers in a wide range of different ways, all of which are worth exploring.
Improving the Customer Experience With Real-Time Updates and More
When an emergency situation arises, plumbers need to know immediately that there is someone they can turn to in their time of need. In a services-based industry such as plumbing, it is very true that your reputation proceeds you. If they don’t have previous experience with your business, the chances are you came recommended by a friend or family member, or at the very least someone was convinced by some of the positive reviews that you’ve amassed online.
But again, a plumbing emergency is a high-stakes situation. The fastest way to ruin all of that goodwill that your reputation has bought you is to keep them in the dark about when you’re going to arrive.
Simply put, people aren’t going to contend with a basic estimated time of arrival window any longer. They don’t want to know that you’ll be there “at some point on Wednesday, possibly after lunch.” They want to know when someone is on the way and when they’ll arrive, all so that they can answer the most important question of all: when their problem will be officially solved.
With that in mind, Glympse PRO is the software-based solution that you’ve been waiting for to address all of these needs and more. It was designed specifically with small businesses in mind, and it acts as a reliable, location-sharing and customer notification solution that can give real-time updates in situations exactly like the one described above.
Not only is it cost-effective, but it’s also easy-to-use for both customers and businesses alike. This, coupled with the fact that it can both enhance and improve the operations of your plumbing business without requiring you to invest in a major enterprise-level platform, creates a perfect storm in the best possible way.
Putting Technology to Work for Your Plumbing Business
Again, put yourself in someone’s shoes whenever they discover a plumbing emergency. Not only is it stressful enough, but they may be dealing with something like water damage or a leaky pipe that they just can’t shut off. In that context, time is absolutely of the essence.
That’s where Glympse PRO enters the conversation. In an instant, they can see exactly where your plumbing professionals are and when they will arrive. This is a great opportunity to allow them to relax knowing that someone is on the way thanks to live GPS notifications that always keep them informed as to what is going on.
Assuming that your competitors don’t offer such a service, this is also a perfect chance to immediately differentiate yourself from so many other providers that are operating in your area.
Not only that, but this real-time information also gives people the chance to prepare before the plumber arrives. They can rearrange their plans to make sure someone is home at the specified time. They can prepare the area so that the problem can be fixed as quickly as possible. But more than anything else, they can act with the confidence that only comes with knowing they’ve made the right choice in terms of a plumbing provider – which in and of itself is the most important benefit of all.
In the end, whether your company is a small business or a major brand with multiple locations, Glympse’s solutions are here to help. They’re the tools you need to finally take a forward-thinking approach to your plumbing business, and to better address the modern day expectations that your customers have in the fast-paced digital world that we’re now living in.
If you have any additional questions about how Glympse PRO can help out in plumbing-related emergencies like those outlined above, or if you just want to speak to someone in a bit more detail about how the solution can meet your needs, please don’t delay – contact us today.
