We have quite a few companies working with us and have reported a dramatic increase in customer satisfaction scores, alongside a reduction in service calls and service revisits. The ability for customers to track their deliveries or service appointments in real time has alleviated the frustration—and anxiety—of uncertain waiting times.
Case Study: Delivery Service
- Challenge: A supermarket chain needed a solution that connected them to customers during the last mile. Communication needed to be easy, with visibility, timely notifications, and customer engagement central to their experience.
- Solution: Implementing Glympse allowed customers to see the exact location and estimated arrival time of their deliveries.
- Result: Customer calls reduced by 63%, customer not-at-home deliveries decreased by 43%
But Glympse doesn’t just benefit the end customer; it also streamlines internal operations. Dispatchers and customer service representatives can focus on resolving more complex issues rather than fielding calls about delivery statuses.
Case Study: Home Services Company
- Challenge: A leading telecommunications company aimed to offer customers real-time updates on technician arrival times while decreasing call center volume without compromising service quality. Additionally, they sought to gather feedback on customer experiences.
- Solution: Using Glympse, dispatchers and customers were kept informed of the technicians’ whereabouts.
- Result: The company saw a significant 68% decrease in call volume with Glympse’s IVR integration, saved millions in call center costs, and increased its average customer satisfaction score
Increased Sales
Real-time location sharing not only helps cut unnecessary expenses but also promotes increased sales opportunities. Live tracking builds a stronger connection with loyal customers, which encourages them to stick with the company that offers the best service.
Case Study: Food Delivery
- Challenge: The competitive food chain wanted an innovative way to keep customers informed throughout the delivery process. They needed a simple solution for their delivery drivers to learn and adopt without causing distractions or danger to driver safety.
- Solution: Glympse was able to provide their customers with the full live tracking experience, complete with a feedback form, so they could gather the insights they needed to stay ahead of the competition.
- Result: Customer feedback ratings improved to an impressive 4.7 out of 5. In addition, sales for delivery services increased by a considerable 4%.
Glympse: Your Ally In Location Sharing Technology
The case study results are clear: integrating Glympse into business operations yields substantial benefits, from improved customer satisfaction and operational efficiency to cost savings and enhanced trust. As businesses continue to seek innovative ways to meet and exceed customer expectations, Glympse stands out as a powerful tool to achieve these goals.
If you’re looking to transform your business and provide unparalleled transparency and efficiency, Glympse is your solution.
