Real-time communication is no longer a nice-to-have, it’s a competitive necessity. Companies that can proactively share where a technician or delivery is and when it will arrive win more trust, reduce costs, and unlock stronger customer loyalty.
At Glympse, we help businesses bridge the gap between operational execution and customer experience. Our platform delivers real-time, location-based updates that remove the uncertainty of waiting — while also streamlining internal workflows and reducing support burden.
Here’s what real-world businesses are achieving with Glympse:
CASE STUDY: National Grocery Delivery Service
Challenge:
Albertsons needed a more connected, customer-friendly last mile experience. Customers were frustrated with vague delivery windows and lack of visibility. Call center volume was high, and failed delivery attempts were impacting cost and satisfaction.
Solution:
Glympse enabled real-time tracking, proactive ETA notifications, and a branded web viewer. See more here.
Results:
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Reduction in customer support calls
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Decrease in failed “not-at-home” delivery attempts
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Improved customer satisfaction and brand trust
CASE STUDY: Telecommunications & Home Services
Challenge:
A national telecom provider needed to give customers clear visibility into technician arrival times, reduce inbound calls, and collect post-visit feedback — all without disrupting internal operations.
Solution:
Using Glympse’s real-time technician tracking and IVR integration, the company automated ETA updates and streamlined the customer communication flow.
Results:
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Astronomical reduction in call center volume (contact us to hear the actual number as you will NEVER believe it unless you hear it from us)
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Millions saved in annual customer service costs
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Significant improvement in customer satisfaction and NPS
CASE STUDY: Fast Casual Food Chain
Challenge:
With increasing competition in food delivery, this brand sought to differentiate by offering live delivery tracking and a seamless feedback loop — without adding complexity for drivers.
Solution:
Glympse provided an intuitive, mobile-first live tracking experience and customer feedback capture, tailored to match the brand’s tone and service promise.
Results:
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Average feedback score rose to 4.7 out of 5
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4% increase in delivery-based sales revenue
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Improved loyalty and repeat customer rates
Why It Works: Glympse Solves for Both Sides
The value of Glympse extends far beyond a clean user interface. We unify your customer experience with your operational data in real time — connecting the dots between field teams, support centers, and customers.
With Glympse, companies gain:
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Fewer inbound calls asking “Where is my order/tech?”
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Increased efficiency for dispatchers and service reps
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Verified time-on-site and dwell time insights
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Seamless integration with IVR, chat, and CRM systems
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Customer trust, transparency, and proactive engagement
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More upsell, cross-sell, and repeat purchase opportunities
Real-Time Visibility Isn’t the Future. It’s Now.
As customer expectations rise and service complexity grows, Glympse empowers you to meet the moment — with visibility that drives results.
Looking to eliminate operational blind spots, reduce costs, and elevate the customer experience?
Let’s talk.
