Cami:
Rylee, thanks for joining me today. I wanted to talk about Glympse PRO and how it’s helping service teams operate more smoothly. Can you start by explaining what it is?
Rylee:
Of course. Glympse PRO is a real-time location and job tracking platform built for businesses that send people out into the field. It’s especially useful for service, logistics, and delivery teams that want to give customers a clearer view of when someone is arriving.
Cami:
So it’s about giving the customer more visibility into what’s happening?
Rylee:
Exactly. Customers today expect to know when someone is coming and where they are. Glympse PRO gives them that information with a live map, updates by text or email, and a name and photo of who is on the way. There is no login or app required for the customer. It’s just simple and clear.
Cami:
What about for the business itself? What do they see on their end?
Rylee:
The business has access to a web-based dashboard where they can see where all their drivers or technicians are in real time. They can also track job progress, view past appointments, assign new jobs, and even get proof of delivery or customer feedback. It’s all in one place, and there is no complicated setup involved.
Cami:
Can they customize any of this?
Rylee:
Yes, they can upload their own branding, vehicle images, and even customize colors. Just recently, we added a new feature that lets them include their own ads or promotions on the customer tracking page. So while the customer is watching for someone to arrive, they might also see a message about a seasonal service or special offer.
Cami:
That’s a nice way to turn that waiting moment into something useful for the business.
Rylee:
Exactly. It adds value without requiring extra effort. The whole goal is to improve the customer experience and make things easier for both sides.
Cami:
Do you have an example of a company using it right now?
Rylee:
Yes, there’s a regional home healthcare provider using Glympse PRO to manage nurse visits across several nursing homes. Before using the platform, there were a lot of communication gaps. Staff didn’t know when to expect the nurse, and patients weren’t always ready. Now, they get live alerts, can prepare ahead of time, and the whole process runs more smoothly.
Cami:
That kind of transparency really seems to make a difference.
Rylee:
It does. It helps reduce missed visits, improves scheduling, and builds trust with customers. Whether you’re a healthcare team, a service company, or a delivery operation, being able to show up on time and keep people informed goes a long way.
Cami:
If someone wanted to try it, where should they start?
Rylee:
The best place to start is glympsepro.com. You can request a demo, and we’ll walk you through how it works and how it can fit into your business.
Cami:
Thanks, Rylee. This has been really helpful.
Rylee:
Thanks for having me. I appreciate it.
