When it comes to in-home care, showing up is only part of the job. The real question is: Does the patient know when you’re coming?
In an age when nearly every consumer can track a pizza to their door or a rideshare to their driveway, patients and families are demanding the same level of transparency from the professionals they trust with their health. And rightfully so — for those relying on home health services, time is more than just a number on the clock. It’s preparation. It’s comfort. It’s safety.
That’s why arrival visibility — the ability for patients to see when their nurse, therapist, or caregiver is en route — has become a critical part of the healthcare experience.
What the Data Tells Us
Consumer expectations have shifted dramatically in the past few years:
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83% of customers expect proactive communication about arrivals.¹
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70% say they prefer to receive real-time updates on the status of their appointment or delivery.²
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In healthcare, missed or unclear arrival windows can result in canceled visits, disrupted care, and increased anxiety for both patients and caregivers.
In home healthcare — where patients may be elderly, mobility-limited, or recovering from surgery — simply saying “We’ll be there sometime today” isn’t good enough.
Why Visibility Matters More in Home-Based Care
Arrival uncertainty in healthcare creates real consequences:
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Patients may skip meals or delay medications while waiting
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Family caregivers may miss work unnecessarily
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Missed connections can require costly rescheduling
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Trust in your organization diminishes with every “Where are they?” call
Organizations that provide real-time arrival updates, identity confirmation, and automated communication stand out — and more importantly, deliver care with clarity and compassion.
Glympse Makes It Easy to Deliver That Experience
Glympse is a powerful real-time location and communications platform that helps companies create Uber-like arrival visibility — but purpose-built for professional services like healthcare, field service, and last-mile delivery.
Here’s how Glympse helps elevate the patient experience:
✅ Live Map Sharing
Give patients and caregivers access to a live, dynamic map showing exactly when a nurse or care provider is en route. Updates are refreshed in real time, down to the minute.
✅ Branded, Mobile-Friendly Viewer
With Glympse, the arrival experience is beautifully designed, responsive on any device, and can be fully branded to your organization — ensuring trust and professionalism.
✅ Smart Notifications & Triggers
Use time-based or event-based triggers to notify patients when a provider is:
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En route
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Approaching
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Delayed
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On-site
These notifications can be customized and delivered via SMS, email, or app — wherever your customers prefer.
✅ Event-Driven Workflows
Glympse supports advanced logic tied to service events or statuses. For example: Trigger a new ETA if a visit is rescheduled or rerouted. Integrate with existing scheduling or dispatch tools to keep everything in sync.
✅ Privacy-First Location Sharing
Location is shared only temporarily, with strict expiration controls and opt-in transparency — so patients feel safe and respected.
A Human-Centered Approach, Backed by Technology
Glympse isn’t just about tracking. It’s about building confidence in every interaction — from dispatch to doorstep.
For home healthcare organizations, it means fewer phone calls, more on-time arrivals, and improved satisfaction for both patients and staff. And for patients, it means knowing they matter, long before the knock at the door.
Let’s Make Care More Predictable
If your organization is ready to provide real-time visibility that builds trust and improves care outcomes, Glympse can help you deliver it.
Learn more at corp.glympse.com/visualization
Or contact us for a walkthrough or demo of how Glympse powers secure, branded arrival experiences at scale for both enterprise and SMB companies.
