Field Services
Glympse helps field service organizations deliver the transparency and proactive communication customers now expect. Customers receive branded messages with a secure live map link plus real-time updates, multi-chat communication, and relevant service or promotional messages that keep them informed and engaged throughout the service.
The result? Fewer inbound calls, less manual follow-up, and better service coordination, leading to a more efficient operation, a stronger customer experience, and new opportunities to drive revenue through more relevant engagement. Read our case studies to learn more.
Transparency Creates Peace of Mind
Glympse extends visibility beyond the customer experience and into the operation itself. Live data can flow into BI platforms for analysis, forecasting, and planning, while the Glympse console gives operations teams real-time awareness of activity, events, and exceptions. AI-driven insights help uncover patterns, anticipate delays, and support better decisions across the business.
From scheduling to arrival, Glympse packs all the features that keep everyone in sync. Click through to see the many features we offer or contact us for a demo.
- Industry’s Best Customer Experience
- Real-Time Live Map & ETA
- Multi-Brand Capabilities
- Localization
- Image/Signature Capture
- Data/Analytics for BI Tools
- Automated Communications
- Operational Dashboards
- Targeted Advertising/Marketing Cloaking Solutions
- Tech/Driver Profiles & Photos
- Voice, Chat, IVR Integration
- Real-Time Feedback
- Multi-Way Messaging
- Live Chat/Click-to-Call
Real Benefits to Your Business and To Your Customers
AI-powered, automated real-time ETA notifications reduce inbound calls and improve first-time access, allowing teams to focus on higher-value tasks. Integration with IVR systems and chatbots further offloads support demand while creating a consistent customer experience. Most implementations demonstrate measurable ROI within weeks, driven by fewer call center interactions and more efficient scheduling.
Up to 70% reduction in calls to care
35% decrease in missed deliveries & appointments
25-point improvement in NPS and 10 point in CSAT
10% reduction in miles driven
100% happier customers
2.5% CTRs on advertising features
36+ languages for multilingual views
100% better customer experience with precision routing versus zone routing
Pre-built integrations for faster ROI
Our enterprise-grade mobile solution delivers real-time visibility through your own app or via MDM deployment. Fully customizable to match your brand, workflows, and systems, Glympse integrates seamlessly with backend platforms, ERPs, TMSs, YMSs, WMSs, IVR, chatbots, and more. We have pre-built integrations with leading brands for faster ROI.
