Field Services
Glympse + AI delivers smarter service experiences. Customers never have to wonder when a technician will arrive. They receive branded text, email, or in-app notifications with a secure link to a live map—no app required. Predictive ETAs and proactive updates keep them informed from scheduling through job completion, building confidence and reducing calls.
Dispatchers gain the same intelligent view, enhanced with AI-powered insights to manage schedules, anticipate delays, and keep technicians on track. The result: fewer “Where’s my tech?” calls, shorter wait times, and a professional service experience that builds lasting trust. Read a few of our case studies to learn more.
Transparency Creates Peace of Mind
Glympse provides data feeds that can be ingested directly into BI platforms for analysis, forecasting, and visualization. For operations teams, the Glympse console delivers real-time monitoring, event tracking, and exception management. AI-driven models augment this data to surface patterns, predict delays, and support automated decision-making at scale.
From scheduling to arrival, Glympse packs all the features that keep everyone in sync. Click through to see the many features we offer or contact us for a demo.
- Industry’s Best Customer Experience
- Real-Time Live Map & ETA
- Multi-Brand Capabilities
- Localization
- Image/Signature Capture
- Data/Analytics for BI Tools
- Automated Communications
- Operational Dashboards
- Targeted Advertising/Marketing Cloaking Solutions
- Tech/Driver Profiles & Photos
- Voice, Chat, IVR Integration
- Real-Time Feedback
- Multi-Way Messaging
- Live Chat/Click-to-Call
Real Benefits to Your Business and To Your Customers
AI-powered, automated real-time ETA notifications reduce inbound calls and improve first-time access, allowing teams to focus on higher-value tasks. Integration with IVR systems and chatbots further offloads support demand while creating a consistent customer experience. Most implementations demonstrate measurable ROI within weeks, driven by fewer call center interactions and more efficient scheduling.
Up to 70% reduction in calls to care
35% decrease in missed deliveries & appointments
25-point improvement in NPS and 10 point in CSAT
10% reduction in miles driven
100% happier customers
2.5% CTRs on advertising features
36+ languages for multilingual views
100% better customer experience with precision routing versus zone routing
Pre-built integrations for faster ROI
Our enterprise-grade mobile solution delivers real-time visibility through your own app or via MDM deployment. Fully customizable to match your brand, workflows, and systems, Glympse integrates seamlessly with backend platforms, ERPs, TMSs, YMSs, WMSs, IVR, chatbots, and more. We have pre-built integrations with leading brands for faster ROI.
