Tips and Articles

Check out the Glympse blog for insights into how customers use the Glympse platform and products, helpful FAQs, and how to get the most out of geo-location technology and apps.

Real-Time Arrival Updates Are Your Customers’ Best Friends

Consumer research has shown that about a third of all online shoppers have had packages stolen from their front door by “porch pirates.” This is one of the reasons why so many customers today expect real-time arrival updates from service providers and last-mile delivery drivers. An “on my way” text or email, complete with real-time ETA and map like Glympse PRO provides gives customers peace of mind and less anxiety as they await their appointment or delivery.

Real-Time Arrival Updates

Our Glympse PRO software allows your small business service technicians to communicate directly with customers, and also provide an Uber-like solution for your end customers. Your customers have busy lives. Real-time arrival updates let them know when the plumber, electrician, HVAC repairman or delivery person is going to arrive at their door, which saves them time. Customers who have a great experience with your service technicians are more likely to bring you repeat business.

Our software uses the power of location intelligence with GPS tracking taken straight from the driver’s smartphone. No need to spend any extra money on expensive GPS tracking hardware. There’s no other service quite like Glympse PRO for small businesses.

Benefits of Glympse PRO Real-Time Updates

Glympse PRO can enhance the operational efficiency of any small business in the field service industry. When customers start to wonder where your service technician is, what’s the first thing they do? They pick up the phone and call you! Responding to calls ties up your dispatchers or other employees, and the inefficiency “snowballs” from there. By using Glympse PRO, your entire business becomes more efficient, so you can focus on what you do best.

Our software is here to help create happier customers for your business. They appreciate knowing exactly when your service tech is going to arrive at their home, so they can be ready for that appointment. And that means they will come back to you for repeat business!