That’s the question Glympse is helping field service teams answer — and it’s one that more and more customers are asking.
In a world where consumers can track their rideshare driver or pizza delivery in real time, they now expect the same visibility when it comes to technicians, installers, repairs, and package deliveries. Unfortunately, most companies still fall short.
That’s where Glympse on the Oracle Cloud Marketplace come in.
Glympse Now Available on Oracle Cloud Marketplace
We’re thrilled to announce that Glympse is now officially available on the Oracle Cloud Marketplace, enabling fast, seamless integration with Oracle Field Service Cloud.
Oracle Field Service helps companies minimize customer wait time by optimizing technician routing and appointment scheduling. Glympse takes that experience even further by giving customers live visibility into the technician’s arrival — including map view and real-time ETA updates.
With this integration, businesses can offer shorter appointment windows and proactive digital engagement, keeping customers informed and reducing costly “Where is my technician?” calls.
Why This Matters for Customer Experience
Customer experience lives and dies in the “moments of truth” — those key times when customers engage directly with your brand. As Oracle’s Brian Curran puts it, it’s not just about what you do, but how the customer feels during those interactions.
When it comes to last-mile service — from HVAC appointments and broadband installs to equipment repair and parts delivery — customers often feel anxious, uncertain, and undervalued. That’s a CX problem. Glympse solves it.
By sharing live location, ETA, and arrival notifications, we give customers confidence and clarity. No more waiting without knowing.
A Smarter Way to Serve
The pre-built integration between Glympse and OFSC means:
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Fewer customer service calls
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Live technician tracking and ETAs
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Narrower, more accurate appointment windows
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Easy deployment via Oracle Cloud Marketplace
Let’s Make Waiting a Better Experience
Together with Oracle, Glympse is helping organizations turn uncertainty into clarity — and create the type of proactive service customers now expect.
Have questions?
Reach out at sales@glympse.com
