Exactly, the UK’s social housing IT experts and Glympse, the pioneer of real-time location-sharing technology, are pleased to announce a strategic partnership to provide the U.K. social housing sector with a best-in-class solution to deliver accurate service appointment information to their end customers. This solution helps registered social landlords significantly enhance customer satisfaction and operational efficiency.
“We are pleased to announce this partnership with Glympse,” said Richard Libby, CEO, Exactly. “With the combined expertise of Glympse and Exactly we are taking customer engagement and satisfaction to the next level. social housing repairs. Our customers will benefit immensely from improved communication with their end tenants and a reduction in operational expenses, with fewer calls and fewer questions about when the tradesperson will arrive.”
With this partnership, social housing organizations will be able to work with Exactly to:
- Reduce “tenant no-shows” by as much as 25%
- Reduce “Where’s my tradesperson?” calls by as much as 45%
- Provide tenants with accurate, real-time tracking and ETA for maintenance personnel
- Improve tenant satisfaction by offering transparency regarding in-home repairs
- Collect real-time feedback information from the tenant after the service appointment is complete
- Utilize the customer journey viewer for targeted advertising programs
“We are thrilled to collaborate with Exactly and expand our footprint in the UK social housing market,” said Chris Ruff, CEO and president of Glympse. “Exactly’s deep sector knowledge and commitment to innovation make them an ideal partner to deliver our solutions locally. Together, we can bring companies a solution for their end-customers that eliminates any wonder about when a tradesperson will arrive.”
This partnership represents a significant step in enhancing the efficiency and transparency of property services to residents within the UK, promising improved experiences for housing organizations and tenants. With the demand for real-time tracking and transparency in service delivery surging in the UK, the time is right for a solution like this. For more information on how to get started with Exactly, please contact us today.
About Exactly:
Exactly are the social housing IT experts of the UK, specializing in helping social housing organizations solve IT-related challenges to improve their operations. Their innovative technology and insightful processes have transformed and scaled operations for numerous social housing and repair organizations. https://exactly.tech/
About Glympse:
Glympse proudly helps the world’s greatest brands use the power of location to transform their business. Our technology, deployed on more than a billion devices, captures, ingests, and processes location data to predictively visualize where people, products, and assets are while they are in motion. https://corp.glympse.com/platform/en-route-app/
Contact:
Richard Libby, Exactly
E: glympse@exactly.tech
