Net Promoter Score (NPS) – Why Use Net Promoter Score for Customer Feedback
On a scale of 0 to 10, with 10 being the highest, how likely are you to recommend us to a friend or family member?
Glympse is your source for the latest real-time visibility, geo-location and last mile logistics industry trends, news and updates. Our blog is your resource for all things related to temporary tracking solutions, optimizing delivery processes, enhancing customer experiences (CX), and staying ahead of the curve in visibility, GPS asset tracking and geo-location use cases.
On a scale of 0 to 10, with 10 being the highest, how likely are you to recommend us to a friend or family member?
17 percent of customers will check what company a retailer uses for shipment before making a purchase: what happens in the last mile can literally make your relationships with your customers.
That critical moment before a consumer navigates away from your digital order tracking experience can be a game changer for your business.
When executed well and with your customer’s real needs and habits in mind, proactive communication about an upcoming field service can be the difference between success and failure.
Question: If you can see your ride service on its way to you, why can’t you see the live status and ETA of your field
A special thank you to community organizations around the world using Glympse to give families live updates on local Santa runs.